2.The right to make purchases on the site.
2.1. Any user who meets the cumulative conditions listed below may make purchases on the site:
2.1.1.The user is qualified to perform binding legal actions, including the user declaring that he is 18 years of age or older.
2.1.2.If the means of payment by which the user wishes to make the purchase is a credit card, the user has a valid credit card that has been lawfully issued by one of the credit card companies also active in Israel or has obtained the voluntary consent of such credit card holder to use it.
3.1. The Company will allow the user who meets the conditions
of section 2.1 above (hereinafter: “the Customer”)
to purchase various products through the Website
3.2. To place an order for one or more products,
the customer must first select the product including size,
color and quantity.
3.3. After selecting the products, as an integral part of
the order, the customer must choose a password and fill out
an order form (hereinafter: "the order form").
In the order form, the customer will provide his correct
and accurate current personal details, including: e-mail,
first name, last name, telephone number, town, street,
house number,apartment, zip code, floor, entrance,
notes and information to the courier as far as possible
and the means of payment for the delivery.
It is clarified that the fields to be explicitly marked
require filling. Without providing the requested data in
the required fields, the customer will not be able to place
3.4. For reasons of information security and customer privacy
protection, if the means of payment chosen by the customer
to make the purchase is a credit card, the means of payment
data will not be fully stored (only the last four digits of
the means of payment) in the company database and used only
for the specific order.
3.5. After entering the details, the customer will confirm
his order by clicking on the "Payment" button
(hereinafter: "Making the order").
The system will verify the credit card information through
the clearing company. To the extent that the order has
not been approved by the credit company, the customer will
receive an appropriate notice, the order will not be executed
and the provisions of section 3.7 below will apply.
3.6. Once the company has received confirmation from
the credit company for the order, and the company has
verified that the item is in stock, the customer will
be sent an e-mail to the address entered when filling out
the order form for the order (hereinafter: "order confirmation").
3.7. For the avoidance of doubt it will be clarified that
an order will be approved subject to:
3.7.1. If the means of payment chosen by the customer to
make the purchase is a credit card - verification of the
credit details and receipt of confirmation of the payment
from the credit company at the company. Without the approval
of the said credit company, the order will not be confirmed
and the company will not be obligated to the customer
in any way including not keeping the product in stock.
3.7.2. Availability of the product in the company's stock
at the time of placing the order. It is clarified that
the company does not undertake to keep stock of all the
models and / or clothes and / or products that appear
on the website. As long as the product is not in stock,
the company will be allowed not to confirm the order.
It is clarified that even if the website does not state
that the product is not in stock or that the product has
not been downloaded from the website by the date of
confirmation of the order, the company will not be obligated
to deliver the product and / or order, and the customer
will not have any claim and / or claim. This is for any
type of damage, whether direct damage or indirect damage
caused to the customer and / or a third party.
Nothing in this section shall derogate from the Company's
obligation to reimburse the Customer for any amount
it has paid as it has indeed paid to the Company or to
cancel the charge to the extent that it has been made.
3.8. The company may update the prices of the products
on the website from time to time and without the need
for prior notice. The price valid in relation to the
order placed is the price on the website when placing the order.
If the prices are updated before the order is completed,
the customer will be charged according to the updated prices.
3.9. The Company may update the shipping rates from time
to time and without prior notice. The shipping rates,
until updated by the Company, in its sole and absolute
discretion, are as follows:
3.9.1 For purchases over 70$, standart shipping is free.
3.9.2 For purchases under 70$, delivery costs 12$-15$.
3.9.3 Self-collection at no shipping cost from all branches Famojo
3.10 The shipping rate in relation to the order placed is
the shipping rate on the website at the time of placing
the order. If the shipping rates have been updated before
the order is completed, the customer will be charged according
to the updated rates.
* Deliveries reach all over the country,
except the following localities:
Almog, Asper, Argaman, Bekaot, Geffen, Hagai, Hemdat, Hamra, Yitav, Carmel, Mekora, Mitzpe Shalem, Masua, Nahal Avnat, Nahal Rotem, Niran, Naomi, Netiv HaGdud, Susia, Othniel, Ravia, Rotem, Shadmot Mehola, Tiroche, Telem, Ma'ale Amos.
3.11. The company may offer promotions, benefits and discounts
on the site and may at any time terminate these promotions,
benefits and discounts, replace them or change them,
without the need to give any prior notice.3.12. It is clarified
that the prices of the products.
4.Delivery, shipping and delivery dates
4.1. After confirming the order, the company will deliver
the order to an address, which is entered in the
order form (hereinafter: "the shipment").
4.2 The average delivery time is within 20-40 business days
(business days are Sunday-Thursday and do not include weekends,
holidays and holiday eves. The order day is not considered a
Our messengers operate during the day between 09:30-18:00
4.3. The shipment was not delivered for a reason related to
the customer, including but without detriment, due to providing
incorrect and / or incorrect and / or inaccurate details
when placing the order and / or because the customer was not
at the delivery address at the designated time and / or the
customer refused to receive the shipment. The customer will
be charged the cost of the delivery fee and the handling fee
for the delivery.
5.1. For questions regarding the products displayed on the
website, or for additional details regarding the website,
its activity and how to place orders, you can contact the
company's customer service by one of the following means:
Sundays-Thursdays, between the hours of 09: 30-17: 00.
- By e-mail: firstname.lastname@example.org
6.1. A customer who has placed an order may cancel
the transaction in accordance with the provisions of
the Consumer Protection Law, 5741-1981
(hereinafter: “the Consumer Protection Law”),
the main points of which are set forth below.
6.2. Cancellation of an order by a customer before receiving
it from the customer:
6.2.1. As long as the order has not been delivered to the
customer until the delivery is coordinated, the customer
may cancel the order, in whole or in part, by written notice
(including by email) and / or orally to the company's
customer service as stated in section 5 above, and via
the dedicated link on the website .
6.2.2. If the order is canceled as stated in this section 6.2,
you will send the customer an e-mail confirming this,
and the company will return to the customer,
within 14 days of receiving the cancellation notice.
6.3. Cancellation after receiving the order from the customer:
6.3.1. If the order has been delivered to the customer,
the customer may cancel the order, in whole or in part,
within 14 business days from the day the order was delivered
to the customer. The customer is allowed to change product /
size up to 14 business days. Receipt of a full refund will
be made up to 7 business days after receiving the order.
The request to cancel the transaction / return products will
be made by written and / or oral notice to the company's
customer service as stated in section 5 above, as well as
via the dedicated link found on the website. For the avoidance
of doubt, after 14 days from the date of receipt of the order,
it can not be canceled.
6.3.2. If the order is canceled in accordance with
the provisions of this section 6.3, the company will send
the customer an e-mail message confirming the cancellation
of the purchase, the customer must notify the customer
service whether he chooses:
6.3.2.A. Return the items by returning the order to one
of the chain branches that appear in the category of
branches on the site
6.3.2.b. Through a courier with a partial cost of 50 NIS,
the company or someone on its behalf will contact the
customer to coordinate the collection of the product.
6.3.3. For the avoidance of doubt, it is clarified that
in the event of cancellation of an order as stated in
section 6.3, the customer will not be entitled to a refund
of the shipping fee to the extent paid by him.
6.4. Cancellation or replacement of a product as a result
of a defect or non-compliance with the details appearing
on the website:
6.4.1. The customer must check the items included in the
order immediately upon receipt of the shipment. If the
customer received the product when it is defective,
or when the product specification is different from the
specification published on the website, the customer must
contact the company's customer service or orally as stated
in section 5 above, within 14 days of receiving the product.
To the extent that it is decided by the company, at its sole
and absolute discretion, that the product is defective,
the product will be replaced or its purchase will be canceled,
according to the customer's choice.
6.4.2. In the event that the customer requests to cancel
the purchase of the defective product, the following
instructions will apply:
6.4.3. The customer will be sent an e-mail confirming the
cancellation of the purchase, and the company and /
or anyone on its behalf will contact the customer to
coordinate the collection of the defective product.
6.4.4. If the defective product is returned to the company,
the company will return to the customer, within 14 days
of receiving the cancellation notice as stated in section
6.4.1 above, the amount paid by him for that defective product.
In case of cancellation due to a defect, the company will
refund the customer the shipping fee, as much as paid by him.