SHIPPING INFORMATION
SHIPPING: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.
RETURNS: We have extended our returns period until January 31st for all gift purchases! To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.
INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may delayed in getting back to us due to delays with international carriers.
Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.
USA
Applies to 48 Contiguous States:
FREE 8-15 DAY SHIPPING when you spend over $70
We ship from our Europe Hub. Our 8–15-day shiping service arrives after 8 business days for west coast delivery, and 15 business days for east coast delivery. This includes an extra delivery day during COVID-19. This service will be delivered by FEDEX ECONOMY.
Orders under $70: Flat rate charge of $12.99 for 8-15 Day Shipping.
For APO, FPO, DPO & PO Boxes: Please select 8–15-day Shipping.
2-DAY SHIPPING DHL express - $20.99 when you spend over $70 (or $25.99)
The 2-Day shipping option is a DHL 2 business day service. Please allow an extra day during Covid.
Dispatch Time
We aim to have all orders shipped the same business day if placed before 2:00PM (Pacific time/California).
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number.
USA - Hawaii & Alaska
FREE STANDARD SHIPPING (8-15 days) when you spend over $70
Orders under $70: Flat rate charge of $12.99 for standard shipping.
2 Business Day Shipping: Flat rate charge of $25.99
CANADA
FREE STANDARD SHIPPING (Duties/GST/Taxes paid upon arrival) when you spend over $70 USD ($90 CAD)
Orders under $70 USD: Flat rate charge of $15.00 USD
Standard shipping: 9-13 business days
Express Shipping: 3-7 business days with flat rate charge of $33.00
Please note: Once your order is placed, we are not able to update shipping addresses on international orders.
UK
FREE STANDARD SHIPPING (Duties/GST/Taxes paid upon arrival) when you spend over $70 USD (£50 GBP)
Orders under $70 USD: Flat rate charge of $15.00 USD
Standard shipping: 15-30 business days
Express Shipping: 3-7 business days with a flat rate charge of $25.00
EUROPE
Applies to Belgium, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Spain, Sweden, and Switzerland*:
FREE STANDARD SHIPPING (Duties/GST/Taxes paid upon arrival) when you spend over $70 USD (€70 EUR)Orders under $70 USD: Flat rate charge of $10.00 USD
Standard shipping: 8-20 business days
Express Shipping: 3-7 business days with a flat rate charge of $25.00
AUSTRALIA & NEW ZEALAND
Standard Shipping: 8-20 days with a flat rate charge of $12.00
Express Shipping: 2-3 business days with a flat rate charge of $33.00
ASIA
Applies to China*, Hong Kong, Japan, Singapore, and South Korea:
Standard Shipping: 4-6 days with a flat rate charge of $4.50
Express Shipping: 2-3 business days with a flat rate charge of $7.00
ALL OTHER COUNTRIES
Standard Shipping: 8-20 days with a flat rate charge of $15.00
Express Shipping: 3-7 days with a flat rate charge of $25.00
COVID-19 RESTRICTIONS
We are not currently shipping to the following countries: Algeria, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegowina, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Faroe Island, Fiji, French Guiana, French Polynesia, Gambia, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea-Bissau, Guyana, Haiti, India, Iran, Iraq, Italy, Ivory Coast, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Morocco, Mozambique, Namibia, Nepal, New Caledonia, New Guinea, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Republic of Moldova, Republic of Congo, Reunion Island, Russia, Rwanda, Saint Vincent and the Grenadines, Samoa, Sao Tomes and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, Somaliland, South Africa, South Sudan, Sri Lanka, St. Kitts & Nevis, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Turkmenistan, UAE, Uganda, United Republic of Tanzania, Uruguay, Uzbekistan, Vanuatu, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe, Western Sahara
DUTIES & TAXES
The following countries require payment of Duties & Taxes upon entry: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Argentina, Armenia, Bahrain, Bangladesh, Benin, Bonaire, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Cameroon, Chile, Christmas Island, Cocos Island, Colombia, Djibouti, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Gabon, Georgia, Greenland, Guam, Guatemala, Guyana, Holy See, Iceland, India, Indonesia, Isle of Mann, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kuwait, Lebanon, Lesotho, Liechtenstein, Macao, Macedonia, Malaysia, Maldives, Marshall Islands, Mauritania, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, Niger, Nigeria, Niue, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory, Paraguay, Peru, Philippines, Pitcaim, Puerto Rico, Qatar, Rebublic of Congo, Reunion, Rwanda, Saint Barthelemy, Saint Martin, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Sri Lanka, St. Helena/Ascension, St. Pierre and Miquelon, Svalbard and Jan Mayen Islands, Taiwan, Tanzania, Thailand, Togo, Tokelau, Tona, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Vietnam, Yemen, Zambia, Zimbabwe
* For all other countries, Duties/GST/Taxes paid at product entry.