Exchanges and returns
Cancellation of order by a customer before receipt by the customer:
As long as the order has not been delivered to the customer until
the delivery is coordinated, the customer may cancel the order,
in whole or in part, by written notice (including by email)
and / or contact the company's customer service.
The dedicated link found on the site.
When the order is canceled, the customer will send an e-mail
confirmation for this, and the company will return the credit
to the customer, within 21 days of receiving the cancellation
Exchange / Return via Courier:
A customer who is not interested in coming to the branch,
will send a request to cancel the transaction / return products /
change of size / change product via written message to
email: firstname.lastname@example.org with full name, mobile number,
order number (indicated on receipt tax invoice sent to customer By email).
Return and cancellation of the order in full:
A courier from the courier company contacts the customer to coordinate
the collection of the product.
Return costs by courier, will deducted from the final amount
of the order. The items must be returned in their original packaging,
and when all the labels / tags are still attached to the item,
when they are intact and / or without damage and / or damage and /
or defect and / or spoilage of any kind and type.
Item replacement / size change:
Customer service contacts the customer,
if there are changes in costs, they will be made in front
of customer service. A courier from the courier company
contacts the customer to coordinate the collection of items.
Return costs by courier will deducted from the final
amount of the order. It is important! For the avoidance of doubt,
a change of size / item will be made after collecting
and receiving the items that must return to customer service
when they are in their original packaging, and when
all labels / tags are still attached to the item,
complete and / or without damage and / or damage and / or defect
and / or spoilage of any kind And type.
* For the avoidance of doubt it is clarified that upon
cancellation of an order the customer will not be entitled
to a refund of the shipping fee as paid by.